Terms and Conditions

DALC Training and Events | Terms and Conditions

 

Expectations for all training courses

What you can expect from us:

• A comprehensive training program delivered by expert trainers.
• High-quality venues and learning environments.
• Joining instructions sent one week prior to the event.
• Continuous Professional Development (CPD) opportunities.
• Access to course materials (presentations and handouts).

What we expect from participants:

• Follow council procedures for booking and attending training.
• Punctuality and active engagement during sessions.
• Respect for trainers and fellow participants.
• At least 7 days’ notice for cancellations.
• Provide feedback after attending.
• Report back to your council with training insights.

Online training events

Trainer’s technical issues: If a trainer experiences technical difficulties i.e. loss of internet, which impacts the majority of the session, the event will be rescheduled at no extra cost.

Participant’s technical issues: If technical difficulties affect your participation, you must notify DALC immediately (messages can be left during out of office hours), and you can reschedule at no additional charge. Failure to make contact at the time will be treated as non-attendance without notice and will be charged at full price.

Safety: Online events are interactive; do not attend while driving or in unsafe environments. If you are removed for unsafe participation, your council will be charged the full cost.

Recording: DALC does not record live online training sessions.  This ensures a safe and open environment for all participants, where they can engage freely without concern of being recorded.

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In-person events

Trainer issues:  If for any reason, the trainer is unable to deliver the majority of the course as planned, the event will be rescheduled at no extra cost.

Participant issues: Non-attendance without cancellation notice will incur the full cost of the course booking.  In exceptional circumstances that do not allow sufficient notice to be given, it is at DALC’s discretion whether to issue credit for an alternative course.

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Training bookings, cancellations and fees

Bookings: Bookings should be made in accordance with the council’s own procedures.  Where an individual may be associated with more than one council, bookings can only be made in one council’s name for billing purposes.

Right to refuse bookings:  DALC reserves the right to refuse any booking at its discretion.  Situations where DALC may refuse a booking include but are not limited to; previous instances of late cancellations or non-attendance without notice, council history of late/missing payments, and participant behaviour at past events.

Cancellations and rebooking: 7 days’ written notice is required for cancellations. No charge applies with sufficient notice. Less than 7 days’ notice or non-attendance will incur the full course fee. Rebooking within the 7-day period defers the charge but subsequent cancellations will incur the full fee.

Substitutions: Substitutes may attend in place of the original participant with prior notification.

Fees and payment: Invoices for DALC training are raised after the event and will show attendance/non-attendance at training and events. Partnership training will be invoiced at the time of booking. Invoices are charged to the council stated on the booking, and cannot be split between councils. Full payment is required within 30 days of the invoice date.

For free events, such as the DALC Summer Socials, we reserve the right to invoice the council at our discretion to recoup costs in the event of non-attendance or late cancellation.

Credit:  At DALC’s discretion credit maybe applied to individual circumstances.

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In-house council events

 Fees:

• Fees for in-house training will be quoted on request and will vary depending on the type of training and duration.
• Fees will include the trainer’s time, preparation, travel expenses, and resources.
• An invoice will be issued upon confirmation of the training session, with full payment required within 30 days of the invoice date. DALC reserves the right to cancel or postpone the training if payment terms are not met.

Cancellations and postponements:

• If the council wishes to cancel or reschedule a confirmed training session, the following charges will apply:
  • More than 14 days’ notice: no charge
  • 7 – 14 days’ notice: 50% of the total fee
  • Less than 7 days’ notice: 100% of the total fee
• If DALC needs to cancel or postpone the training due to unforeseen circumstances, DALC will offer an alternative date or a full refund if a suitable date cannot be arranged.

Council responsibilities (venue and equipment)

• The council is responsible for providing a suitable venue for the training. The venue must meet the following requirements:
  • Adequate seating and workspace for all participants.
  • A suitable environment free from significant distractions or interruptions.
  • Access to any required audiovisual equipment, such as a projector, screen or microphone, if needed for the session.
  • The council must ensure that any necessary health and safety requirements are met, including fire safety procedures and first aid provision.
  • The council will be responsible for arranging refreshments for the trainer and participants.

DALC’s responsibilities

• DALC will provide a qualified and experienced trainer to deliver the agreed training session.
• DALC will supply relevant training materials in advance or on the day as appropriate.
• DALC will liaise with the council to ensure the training content is tailored to the specific needs of the council and participants.

Liability

• DALC accepts no liability for any loss or damage suffered by the council or participants as a result of the training, except where such loss of damage is due to negligence on the part of DALC.
• The council is responsible for ensuring the safety and security of the training venue and its participants.

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Connect events and Commercial webinars

Booking: Attendance is free of charge; however, advance booking is required to secure a place. 

Event access: These events are delivered online. Access details (link and password) are unique to the registered individual and should not be shared. 

Recording:  These events are recorded and shared with DALC members.  By attending, you consent to the event being recorded and understand that your contributions may be included in the recording. 

Cancellation and non-attendance:  If you are unable to attend, please inform DALC as soon as possible so that your place can be reallocated.  DALC reserves the right to cancel or reschedule events and will notify registered attendees at the earliest opportunity in such cases. 

Connect Events: DALC encourages respectful conduct and participation during these events.  Attendees are expected to contribute constructively and respect others’ viewpoints.  Any disruptive or inappropriate behaviour may result in removal from the event. 

Commercial Webinars:  DALC does not endorse or take responsibility for the views, products, or services showcased by external companies.  External companies are responsible for ensuring that all information shared is accurate, lawful, and suitable for the audience. 

General

These terms and conditions are subject to change at DALC’s discretion. Notice will be provided of any material change.

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